Performance evaluation: procedure of the systemic review of international literature

Abstract

Performance assessment can be used in different contexts to assess individuals and organizations, aiming to assist decision making. It is widespread in the scientific community, however it is important to check how the subject is studied. In this context, there is the research question: What criteria should be considered in a structured process that you want to identify a theoretical scientific validity, and promote systemic review identifying potential opportunities and models performance assessment? Thus, the objective is to identify strengths and opportunities of a sample of articles. To do this, it uses a structured process of literature review which covers three stages: (i) selection of articles, (ii) bibliometric analysis of selected articles, (iii) systemic review. Based on these results the research infers about the opportunities to promote improvement in the processes of performance evaluation, and suggests the application of decision support model for particular contexts.