Quality function deployment (QFD) in the development of training projects: an exploratory study for service

Authors

  • Francisco José Dias Junior UNITAU
  • Jorge Muniz Junior Universidade Estadual Paulista (UNESP)
  • Fernando Antônio Elias Claro UNITAU
  • Davi Noboru Nakano USP

DOI:

https://doi.org/10.14488/1676-1901.v12i1.744

Keywords:

Serviço, Treinamento, Desdobramento da Função Qualidade

Abstract

Training is important in preparing employees. The Quality Function Deployment (QFD) is an effective method to systematically translate customer requirements into project specifications. This study presents the use of QFD method in development of training project. It is a qualitative research conducted in the industry services company. The results show that the use of QFD is an effective alternative for managers to develop or improve their training projects.

Downloads

Download data is not yet available.

Author Biographies

Francisco José Dias Junior, UNITAU

Faculdade de Engenharia de Guaratinguetá, Departamento de Produção

Jorge Muniz Junior, Universidade Estadual Paulista (UNESP)

Faculdade de Engenharia de Guaratinguetá, Departamento de Produção

Fernando Antônio Elias Claro, UNITAU

Departamento de Engenharia Mecânica

Davi Noboru Nakano, USP

Escola Politécnica, Departamento de Engenharia de Produção

Downloads

Published

2012-01-25

How to Cite

Dias Junior, F. J., Muniz Junior, J., Claro, F. A. E., & Nakano, D. N. (2012). Quality function deployment (QFD) in the development of training projects: an exploratory study for service. Revista Produção Online, 12(1), 91–118. https://doi.org/10.14488/1676-1901.v12i1.744

Issue

Vol. 12 No. 1 (2012)

Section

Papers

License

The Journal reserves the right to make spelling and grammatical changes, aiming to keep a default language, respecting, however, the style of the authors.

The published work is responsibility of the (s) author (s), while the Revista Produção Online is only responsible for the evaluation of the paper. The Revista Produção Online is not responsible for any violations of Law No. 9.610 / 1998, the Copyright Act.

The journal allows the authors to keep the copyright of accepted articles, without restrictions


 
This work is licensed under a Creative Commons License .