Benefits of the implementation and use of a warehouse management system in a distribution center

Abstract

The aim of this article was to describe how the deployment and use of a Warehouse Management System (WMS) can help increase productivity, reduce errors and speed up the flow of information in a distribution center. The research method was the case study. We had chosen a distributor of goods, located in Vale do Rio dos Sinos, RS, which sells and distributes for companies throughout Brazil products for business use. The main research technique was participant observation. In order to highlight the observed results, we collected two indicators, productivity and errors for the separation of items into applications. After four months of observation, both showed significant improvement, strengthening the hypothesis that selection and implementation of management system was beneficial for the company.