Using the Quality Function Deployment (QFD) to determine the weight of perspectives and indicators for the Balanced Scorecard

Authors

  • João Batista Sobreira Leal
  • Néocles Alves Pereira

DOI:

https://doi.org/10.14488/1676-1901.v7i4.56

Abstract

This paper presents the proposal of the utilization of Quality Function Deployment (QFD) to determine the weight of perspectives and the performance indicators for the Balanced Scorecard technique in a Brazilian company. The method was illustrated by means of its application in one area of the company. Special attention was given to the method of calculus because it was necessary to evaluate the fitness of each area with the company’s global strategy, producing a score that allows comparisons between areas. These avoid the distortion that could happen if the weight was defined only according to rules randomly defined for each area. Key-Words: Management, Quality, Performance, Scorecard, measure, weight.

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Published

2008-07-05

How to Cite

Leal, J. B. S., & Pereira, N. A. (2008). Using the Quality Function Deployment (QFD) to determine the weight of perspectives and indicators for the Balanced Scorecard. Revista Produção Online, 7(4). https://doi.org/10.14488/1676-1901.v7i4.56

Issue

Edição Especial

Section

National Congress of Production Engineering

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