Assessment of an implementation project for a voip system: a case in the food industry

Abstract

In the twenty-first century, all organizations are affected directly or indirectly by the use of information technology and communication (ICT). The preparation of good projects to implement these technologies is relevant for a company to remain competitive compared to its competitors. In this context, this study analyzes the economic viability for the implementation of a communication system based on VoIP (Voice on Internet Protocol) in a food company of the industrial sector. In this way, we compared the existing telephony system in the company with a proposed project for implementation of a VoIP system. Therefore, we performed the modeling of costs incurred through of equations and we used as indicators of project viability the break-even point analysis, the payback period analysis, the net present value and the internal rate of return. As result, it was concluded that the implementation of VoIP-based systems can result in large cost saving, allowing rapidly recovering of the capital invested in the project. This conclusion was confirmed by the analysis of all the indicators cited above, which allowed to recommend the implementation of the project and verify the applicability of cost models developed.