Variabilities and regulations in home office telework during the Covid-19 pandemic

a systematic literature review

Authors

DOI:

https://doi.org/10.14488/1676-1901.v23i1.4645

Keywords:

Home office, Telework, Variabilities, Regulations, Ergonomics

Abstract

The COVID-19 pandemic has accelerated the adoption of teleworking as a practice to keep operations productive during social distancing. However, its abrupt implementation has generated drawbacks in workers' activities, culminating in adaptations to new working conditions. In this sense, this article aims to identify the variability observed in the telework regime from home office during the COVID-19 pandemic and the corresponding regulations (adaptations) adopted by workers to continue their activities in this context. To this end, a Systematic Review of the Literature was developed in the Scopus and Web of Science databases with analysis of 125 abstracts, and selection of 29 articles for the present discussion. As a result of this research process, 14 variabilities and 27 regulations were identified, grouped into the following categories: work environment, communication, health and infrastructure. Such variabilities are associated with a total of 1 to 5 regulations each. Despite this, many variabilities are discussed without the report of any associated regulation, revealing points that need further investigation in future research. The present work synthesized the variabilities and regulations discussed in the scientific literature provoking a reflection on the part of organizations on the possible impacts of adopting the home office for their employees, allowing managers, ergonomists and engineers to have inputs to plan the incorporation of the home office in a properly manner in organizations.

Downloads

Download data is not yet available.

Author Biographies

Letícia Anselmo de Mattos, Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ, Brasil.

Doutoranda no programa de Engenharia de Produção na COPPE/UFRJ. Engenheira de Segurança do Trabalho (UNIFEI) e Mestra em Engenharia de Produção (UFRJ). Pesquisadora integrante do projeto Fatores Humanos e Organizacionais da Segurança Industrial (FHOSI), desenvolvido em uma empresa brasileira do setor de óleo e gás. Atuação nas áreas de Ergonomia, Ergonomia em Projetos, Fatores Humanos e Organizacionais e Segurança Industrial.

Affonso Henriques de Lacerda Marcal Duarte, Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ, Brasil.

Mestrando do Programa de Engenharia de Produção da COPPE - Instituto Alberto Luiz Coimbra de Pós-Graduação e Pesquisa de Engenharia da UFRJ - Universidade Federal do Rio de Janeiro, com ênfase em Gestão da Inovação, graduado em Engenharia de Produção pela Universidade Federal Fluminense, formado em Finanças pela COPPEAD\UFRJ, especialização em Gestão Pública pela AVM e egresso da 9ª Edição do CADAPi - Curso de Alta Direção em Administração Pública. Atualmente atua como servidor público federal do Instituto Brasileiro de Geografia e Estatística (IBGE), ocupando o cargo de gestor de orçamento de operações censitárias (Censo Demográfico 2022, Contagem Populacional e Censo Agropecuário).

Jaqueline Tavares Viana de Souza, Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ, Brasil.

Pesquisadora e Professora colaboradora assistente do Instituto de Engenharia Nuclear (IEN) da Comissão Nacional de Energia Nuclear (CNEN), como pesquisadora do Laboratório de Lógica e Matemática Fuzzy (LabFuzzy) do Programa de Engenharia de Produção (PEP) da COPPE/UFRJ e como Pesquisadora do ResiliSUS - Grupo de Estudos em Tecnologias de Gestão, Sociais e da Informação para a Resiliência em Saúde Pública, sediado no Centro de Estudos Estratégicos da Fundação Oswaldo Cruz (CEE/FIOCRUZ). Doutoranda em Engenharia de Produção pela COPPE/UFRJ, com extensão de Doutorado pela Southern Federal University (Russian: Южный федеральный университет) em Engenharia de Sistemas Complexos (2022), Mestrado em Ciência e Tecnologias Nucleares pelo Instituto de Engenharia Nuclear (IEN), da Comissão Nacional de Energia Nuclear (CNEN) (2021).  Suas pesquisas tem foco  em  engenharia do conhecimento de instituições que lidam com sistemas complexos por meio de modelos matemáticos de tomada de decisão e de hierarquização.

Raphael Cunha Barboza, Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ, Brasil.

Mestre em Engenharia de Produção pela Coppe/UFRJ (2023), MBA em Gestão pela Qualidade Total na Universidade Federal Fluminense (2021), Bacharel em Engenharia de Produção pelo CEFET/RJ (2020) e Tecnólogo em Gestão da Produção Industrial pelo IFRJ (2016). Na área profissional, exerce a função de Chefe Administrativo de Unidade de Ensino na Universidade Federal Fluminense. Tem experiência na área de Administração, com ênfase em Administração Pública, e em Tecnologia da Informação.

Tharcisio Cotta Fontainha, Universidade Federal do Rio de Janeiro (UFRJ), Rio de Janeiro, RJ, Brasil.

Professor adjunto da área de Gestão e Inovação do Programa de Engenharia de Produção da COPPE/UFRJ. Ele atua no ensino, pesquisa e extensão na temática de ajuda humanitária e desastres sob diversas abordagens científicas e práticas. Tem vasta experiência na orientação de pesquisadores de graduação, mestrado e doutorado, coordenação de projetos financiados por agências de fomento nacionais e internacionais (e.g., FAPERJ, CAPES, Banco Mundial), articulação com diversos stakeholders na temática de desastres (e.g., Defesa Civil e Ministério da Defesa), publicação de resultados científicos em artigos para diversos eventos e periódicos da Engenharia de Produção e da área de desastres (e.g., Production Planning and Control, Disaster Prevention and Management), emissão de parecer para periódicos de alto impacto (e.g., International Journal of Productivity and Performance Management), e produção de produtos tecnológicos (e.g., Rede Refugia e Droneiros Voluntários). 

References

ABRAÇADO, Mateus Pereira et al. Designing for unpredictable uses: A case study on cargo handling. Work, v. 70, n. 3, p. 861–873, 2021. DOI: https://doi.org/10.3233/wor-213606

ACZEL, Balazs et al. Researchers working from home: Benefits and challenges. PLoS ONE, v. 16, n. 3, p. e0249127, 2021. DOI: https://doi.org/10.1371/journal.pone.0249127

AKUOKO, Philipa Birago; AGGREY, Vincent; MENGBA, Jennifer Dokbila. Mothering with a career during a pandemic; the case of the Ghanaian woman. Gender, Work and Organization, v. 28, n. S2, p. 277–288, 2021. DOI: https://doi.org/10.1111/gwao.12711

ARAÚJO, Tânia Maria de; LUA, Iracema. O trabalho mudou-se para casa: trabalho remoto no contexto da pandemia de COVID-19. Revista Brasileira de Saúde Ocupacional, v. 46, p. e26, 2021. DOI: https://doi.org/10.1590/2317-6369000030720

BELZUNEGUI-ERASO, Angel; ERRO-GARCÉS, Amaya. Teleworking in the context of the Covid-19 crisis. Sustainability, v. 12, n. 9, p. 3662, 2020. DOI: https://doi.org/10.3390/su12093662

BENAVIDES, Fernando G. et al. O futuro do trabalho após a COVID-19: o papel incerto do teletrabalho no domicílio. Revista Brasileira de Saúde Ocupacional, v. 46, p. e31, 2021. DOI: https://doi.org/10.1590/2317-6369000037820

CABRAL, Gabriela Ostrovski; ALPERSTEDT, Graziela Dias. É hora de ir para casa: reflexões sobre o ir e vir sem sair do lugar. Revista Gestão Organizacional, v. 14, n. 1, p. 231–247, 2020. DOI: https://doi.org/10.22277/rgo.v14i1.5730

CARILLO, Kevin et al. Adjusting to epidemic-induced telework: empirical insights from teleworkers in France. European Journal of Information Systems, v. 30, n. 1, p. 69–88, 2021. DOI: https://doi.org/10.1080/0960085x.2020.1829512

COOPER, Harris. Research synthesis and meta-analysis: A step-by-step approach. Applied Social Research Methods Series 2. USA: Sage Publications, Thousand Oaks, 2010. DOI: https://doi.org/10.1007/s11336-012-9267-3

EUROFOUND. COVID-19 could permanently change teleworking in Europe. 2020a. European Foundation for the Improvement of Living and Working Condition. Disponível em: https://www.eurofound.europa.eu/news/news-articles/covid-19-could-permanently-change-teleworking-in-europe. Acesso em: 22 abr. 2022.

EUROFOUND. Living, working and COVID-19. [S. l.: s. n.], 2020b. Disponível em: https://www.eurofound.europa.eu/sites/default/files/ef_publication/field_ef_document/ef20059en.pdf. Acesso em: 22 abr. 2022.

EUROFOUND. Living, working and COVID-19 - First findings – April 2020. [S. l.: s. n.], 2020c. Disponível em: https://www.eurofound.europa.eu/sites/default/files/ef_publication/field_ef_document/ef20058en.pdf. Acesso em: 22 abr. 2022.

FERNÁNDEZ, Francisca Ramón. Digital disconnection and university teaching online in times of pandemic for COVID-19: An illusion more than a reality. Revista de Internet, Derecho y Politica, n. 32, p. 1–15, 2021.

GAUR, Bhawna; BASHIR, Raeesa; SANGHVI, Bhoomi. An AI based training framework for Telecommuting Employees to combat perennial skill shortages post pandemic. 28 Apr. 2021. Proceedings of 2021 2nd International Conference on Intelligent Engineering and Management, ICIEM 2021 [...]. [S. l.]: Institute of Electrical and Electronics Engineers Inc., 2021. p. 171–176. DOI: https://doi.org/10.1109/iciem51511.2021.9445329

GREEN, Nicola; TAPPIN, David; BENTLEY, Tim. Exploring the Teleworking Experiences of Organisations in a Post-Disaster Environment. New Zealand Journal of Human Resources Management, v. 17, n. 1, p. 1–19, 2017.

GUÉRIN, François et al. Compreender o Trabalho para Transformá-lo: a prática da Ergonomia. 1. ed. São Paulo: Edgard Blücher, 2001.

HATAYAMA, Maho; VIOLLAZ, Mariana; WINKLER, Hernan. Jobs' Amenability to Working from Home: Evidence from Skills Surveys for 53 Countries. World Bank Group, n. 9241, p. 1–32, 2020. DOI: https://doi.org/10.1596/1813-9450-9241

KENNY, Ciarán. Dysphonia and Vocal Tract Discomfort While Working From Home During COVID-19. Journal of Voice, p. 1–8, 2020. DOI: 10.1016/j.jvoice.2020.10.010. DOI: https://doi.org/10.1016/j.jvoice.2020.10.010

LAL, Banita; DWIVEDI, Yogesh K.; HAAG, Markus. Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance. Information Systems Frontiers, p. 1–18, 2021. DOI: 10.1007/s10796-021-10182-0. DOI: https://doi.org/10.1007/s10796-021-10182-0

LOPEZ-LEON, Sandra; FORERO, DIego A.; RUIZ-DIÁZ, Paola. Recommendations for working from home during the COVID-19 pandemic (and beyond). Work, v. 66, n. 2, p. 371–375, 2020. DOI: https://doi.org/10.3233/wor-203187

MAENO, Maria. COVID-19 como uma doença relacionada ao trabalho. Revista Brasileira de Saúde Ocupacional, v. 46, p. e54, 2021. DOI: https://doi.org/10.1590/2317-6369ed0000121

MAIA, N. C.; DUARTE, F. The collective work in the subsea integrated operations centre: The ad hoc teams in the solution of unexpected situations. In: Congress of the International Ergonomics Association. Springer, Cham, 2018. v. 824, p. 1978–1988. DOI: https://doi.org/10.1007/978-3-319-96071-5_208

MALLETT, Oliver; MARKS, Abigail; SKOUNTRIDAKI, Lila. Where does work belong anymore? The implications of intensive homebased working. Gender in Management, v. 35, n. 7–8, p. 657–665, 2020. DOI: https://doi.org/10.1108/gm-06-2020-0173

MAYER, Adelheid. Stress and flexibility. survey of the employees of the Vienna university library and the university archives on the effects of the first lockdown on their work situation. VOEB-Mitteilungen, v. 73, n. 3–4, p. 455–465, 2020.

MELLO, Sylvia Freitas; TOMEI, Patricia Amélia. Desafios da expatriação e o enriquecimento da interface trabalho-família em expatriados, durante a pandemia COVID-19. Revista Gestão Organizacional, v. 14, n. 1, p. 269–293, 2021. DOI: https://doi.org/10.22277/rgo.v14i1.5741

MILASI, Santo; GONZÁLEZ-VÁZQUEZ, Ignacıo; FERNÁNDEZ-MACÍAS, Enrıque. Telework Before the Covid-19 Pandemic: Trends and Drivers of Differences Across the Eu. [S. l.: s. n.], 2021. Disponível em: <https://www.oecd-ilibrary.org/economics/telework-before-the-covid-19-pandemic_d5e42dd1-en>. Acesso em: 22 abr. 2022. DOI: https://doi.org/10.1787/d5e42dd1-en

MONGEON, Philippe.; PAUL-HUS, Adèle. The Journal Coverage of Web of Science and Scopus: A Comparative Analysis. Scientometrics, v. 106, p. 213–228, 2016. DOI: https://doi.org/10.1007/s11192-015-1765-5

NGUYEN, Minh Hieu. Factors influencing home-based telework in Hanoi (Vietnam) during and after the COVID-19 era. Transportation, v. 48, n. 6, p. 3207–3238, 2021. DOI: https://doi.org/10.1007/s11116-021-10169-5

PAGE, M.J. et al. The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. Systematic reviews, v. 10, p. 89, 2021.

PALUMBO, Rocco; MANNA, Rosalba; CAVALLONE, Mauro. Beware of side effects on quality! Investigating the implications of home working on work-life balance in educational services. TQM Journal, v. 33, n. 4, p. 915–929, 2020. DOI: https://doi.org/10.1108/tqm-05-2020-0120

PARK, Sunyoung; JEONG, Shinhee; CHAI, Dae Seok. Remote e-Workers’ Psychological Well-being and Career Development in the Era of COVID-19: Challenges, Success Factors, and the Roles of HRD Professionals. Advances in Developing Human Resources, v. 23, n. 3, p. 222–236, 2021. DOI: https://doi.org/10.1177/15234223211017849

POMPUTIUS, Ariel. Compassionate Computing in the Time of COVID-19: Interview with Laurie N. Taylor. Medical Reference Services Quarterly, v. 39, n. 4, p. 399–405, 2020. DOI: https://doi.org/10.1080/02763869.2020.1826232

RALPH, Paul et al. Pandemic programming: How COVID-19 affects software developers and how their organizations can help. Empirical Software Engineering, v. 25, n. 6, p. 4927–4961, 2020. DOI: https://doi.org/10.1007/s10664-020-09875-y

ROCHA, Cháris Telles Martins da; AMADOR, Fernanda Spanier. O teletrabalho: conceituação e questões para análise. Cadernos EBAPE.BR, v. 16, n. 1, p. 152–162, 2018. DOI: https://doi.org/10.1590/1679-395154516

RUSSO, Daniel et al. Predictors of well-being and productivity among software professionals during the COVID-19 pandemic – a longitudinal study. Empirical Software Engineering, v. 26, n. 4, p. 1–63, 2021. DOI: https://doi.org/10.1007/s10664-021-09945-9

SCHALL JR, Mark C.; CHEN, Peter. Evidence-Based Strategies for Improving Occupational Safety and Health Among Teleworkers During and After the Coronavirus Pandemic. Human Factors, p. 1-9, 2021. DOI: https://doi.org/10.1177/0018720820984583

SUTARTO, Auditya Purwandini; WARDANINGSIH, Shanti; PUTRI, Wika Harisa. Work from home: Indonesian employees’ mental well-being and productivity during the COVID-19 pandemic. International Journal of Workplace Health Management, v. 14, n. 4, p. 386–408, 2021. DOI: https://doi.org/10.1108/ijwhm-08-2020-0152

SYREK, Christine et al. Being an accountant, cook, entertainer and teacher—all at the same time: Changes in employees’ work and work-related well-being during the coronavirus (COVID-19) pandemic. International Journal of Psychology, v. 57, n. 1, p. 20–32, 2022. DOI: https://doi.org/10.1002/ijop.12761

TAVARES, Fernando et al. Teleworking in Portuguese communities during the COVID-19 pandemic. Journal of Enterprising Communities, v. 15, n. 3, p. 334–349, 2020. DOI: https://doi.org/10.1108/jec-06-2020-0113

THOMÉ, Antônio Márcio Tavares; SCAVARDA, Luiz Felipe; SCAVARDA, Annibal José. Conducting systematic literature review in operations management. Production Planning and Control, v. 27, n. 5, p. 408–420, 2016. DOI: https://doi.org/10.1080/09537287.2015.1129464

TOLEIKIENĖ, Rita; RYBNIKOVA, Irma; JUKNEVIČIENĖ, Vita. Whether and how does the crisis-induced situation change e-leadership in the public sector? Evidence from lithuanian public administration. Transylvanian Review of Administrative Sciences, v. 2020, n. special issue, p. 149–166, 2020. DOI: https://doi.org/10.24193/tras.si2020.9

TONIOLO-BARRIOS, Mariana; PITT, Leyland. Mindfulness and the challenges of working from home in times of crisis. Business Horizons, v. 64, n. 2, p. 189–197, 2021. DOI: https://doi.org/10.1016/j.bushor.2020.09.004

VILLA, N. Bravo; SEPÚLVEDA, J. Mansilla; BURGOS, A. Véliz. Teletrabajo y agobio laboral del profesorado en tiempos de COVID-19. Medisur, v. 18, n. 5, p. 998–1008, 2020.

WANG, Bin et al. Achieving Effective Remote Working During the COVID-19 Pandemic: A Work Design Perspective. Applied Psychology, v. 70, p. 16–59, 2021. DOI: https://doi.org/10.1111/apps.12290

ZAMFIR, Ana-Maria; ALDEA, Anamaria Beatrice. Digital Skills and Labour Market Resilience. Postmodern Openings, v. 11, n. 1Sup2, p. 188–195, 2020. DOI: https://doi.org/10.18662/po/11.1sup2/151

Downloads

Published

2023-08-16

How to Cite

Mattos, L. A. de, Duarte, A. H. de L. M., Souza, J. T. V. de, Barboza, R. C., & Fontainha, T. C. (2023). Variabilities and regulations in home office telework during the Covid-19 pandemic: a systematic literature review. Revista Produção Online, 23(1), 4645. https://doi.org/10.14488/1676-1901.v23i1.4645

Issue

Vol. 23 No. 1 (2023): continuous flow

Section

Papers

License

Copyright (c) 2023 Revista Produção Online

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The Journal reserves the right to make spelling and grammatical changes, aiming to keep a default language, respecting, however, the style of the authors.

The published work is responsibility of the (s) author (s), while the Revista Produção Online is only responsible for the evaluation of the paper. The Revista Produção Online is not responsible for any violations of Law No. 9.610 / 1998, the Copyright Act.

The journal allows the authors to keep the copyright of accepted articles, without restrictions


 
This work is licensed under a Creative Commons License .