Management of processes in the public sector: a study at the Federal University of Tocantins

Abstract

Although there are few reports in the literature, in recent years the focus on process improvements has become popular in the public sector, and this includes the higher education environment. It is possible that universities debate, based on principles and quality concepts, on the prospects of improving their processes. In this sense, the objective of this article is to evaluate to what extent the process management initiatives of the Federal University of Tocantins (UFT) through the fundamentals of Business Process Management (BPM) need to be improved by analyzing two (2) criteria (People and Processes) of the Self-Assessment Tool of the Management of the Extinct GesPública in the perception of managers. In the data collection phase, a semi-structured interview was applied. In order to evaluate the information, content analysis was performed with data triangulation to understand the meanings of the managers' speeches. The results show that these in the current administrative structure are looking for improvements in the processes that compete for their management. However, it will be a great challenge for UFT managers to strengthen the positive points, as well as to adjust the difficulties, negative points, that can prevent successful BPM steps.