Framework for determination ofbarriers to the management of knowledge

Authors

  • Maria Clara Cunha Bezerra Universidade Federal da Paraíba
  • Rafael Targino Dantas de Lima Universidade Federal da Paraíba
  • Márcia Maria de Figueiredo Maciel Universidade Federal da Paraíba
  • Ricardo Moreira da Silva Universidade Federal da Paraíba

DOI:

https://doi.org/10.14488/1676-1901.v18i4.3007

Keywords:

Barriers. Knowledge management. Framework.

Abstract

In the global context, knowledge has been used as a resource in organizations and   recognized as a source of sustainable competitive advantage in the business field, which led the companies to adopt new postures focused on knowledge management (KM) and learning. However, in order to achieve this new and improved way of management, its necessary to overcome several barriers. this article aims to present a framework that points out the barriers to the implantation of the knowledge management (KM) in organizations. This framework was constructed based on a systematic review of the literature in the “Web of Science” database, in which the clusters analysis technique and the content analysis were used, resulting in a barriers model / list to KM grouped in individual, organizational, technological and cross-category barriers. This framework contributes to science since it manages to bring together a range of types of barriers in a single framework, and also for the organizations for being an easy to use tool, allowing the rapid identification of several barriers that hamper knowledge management implementation. To illustrate the framework's efficacy, a case study was carried out in an administrative sector of a Paraiba's higher education public institution of, where it was possible to evaluate barriers in the sector, and also the degree of correlation between them

Downloads

Download data is not yet available.

References

BARSON, R. J. et al. Inter-and intra-organizational barriers to sharing knowledge in the extended supply chain. In Proceedings of the e business and e work (e2000). Madrid, Spain, Oct.p.18–20, 2000.

BENMOUSSA CH. Barriers to Knowledge Management: A Theoretical Framework and a Review of Industrial Cases. World academy of science, engineering and technology. v.54, p.906-917, 2009.

BURES, V.: Cultural barriers in knowledge sharing, E+M Ekonomics and Management, Liberec, vol.6, special issue, p.57-62, 2003.

CASTRO, José Marcio de. Validade e confiabilidade em estudos de casos quantitativos. Minicurso ministrado na UFPB. 2017.

COPETTI, F. DE A., SAURIN, T. A., SOLIMAN, M. Gestão de barreiras na implantação da produção enxuta: um estudo no setor automobilístico. Revista Produção Online, v.16, n. 1, p.313–341, 2016. DOI: http://dx.doi.org/10.14488/1676-1901.v16i1.2157

DAMODARAN, L., OLPHERT, W. Barriers and facilitators to the use of knowledge management systems. Behavior & Information Technology, v.19, n.6, p. 405–413, 2000. DOI: http://dx.doi.org/10.1080/014492900750052660

DE LONG, D. W., FAHEY, L. Diagnosing cultural barriers to knowledge management. Academy of Management Perspectives, v.14, n.4, p. 113–127, 2000. DOI: https://doi.org/10.5465/ame.2000.3979820

DISTERER, G. Individual and social barriers to knowledge transfer. In: Proceedings of the 34th Hawaii international conference on system sciences, Hawaii, USA, January 3–6,2001.DOI: https://doi.org/10.1109/HICSS.2001.927138

DROR, I. E., MAKANY, T., KEMP, J. Overcoming learning barriers through knowledge management. Dyslexia, v.17, p.38–47, 2011. DOI: https://doi.org/10.1002/dys.419

HONG, D., SUH, E., KOO, C. Developing strategies for overcoming barriers to knowledge sharing based on conversational knowledge management: A case study of a financial company. Expert Systems with Applications, v. 38, n.12, p.14417–14427, 2011.

DOI: https://doi.org/10.1016/j.eswa.2011.04.072

LEE.O. Psychological barriers to maintaining knowledge. Cyberpsychology & Behavior, v.9, n.3, p. 123-132, 2006. DOI: https://doi.org/10.1089/cpb.2006.9.367

LIN, C., WU, J. C., YEN, D. C. Exploring barriers to knowledge flow at different knowledge management maturity stages. Information and Management, v.49, n.1, p.10–23, 2012.

DOI: http://dx.doi.org/10.1016/j.im.2011.11.001

LOTTI OLIVA, F. Knowledge management barriers, practices and maturity model. Journal of Knowledge Management, v.18, n.6, p.1053–1074, 2014.

DOI: https://doi.org/10.1108/JKM-03-2014-0080

LUGGER, K., KRAUS, H. Mastering the human barriers in knowledge management. Journal of Universal Computer Science, v.7, n.6, p.488–497, 2001.

DOI: http://dx.doi.org/10.3217/jucs-007-06-0488

KROGH, G. V., ICHIJO, K., NONAKA, I. K. Facilitando a criação do conhecimento: reinventando a empresa com o poder da inovação contínua. Rio de Janeiro: Campus, 2001.

MARODIN, G. A., SAURIN, T. A. Managing barriers to lean production implementation: context matters. International Journal of Production Research, v.53, n.13, p.3947-3962, 2015. DOI: https://doi.org/10.1080/00207543.2014.980454

MCLAUGHLIN, S., PATON, R. A., MACBETH, D. K. Barrier Impact on Organizational Learning within Complex Organizations. Journal of Knowledge Management, v.12, n.2, p.107–123, 2008. DOI: https://doi.org/10.1108/13673270810859550

MICHELON, M. J. et al. A criação do conhecimento corporativo promovido pelos fluxos de informações gerados na implantação do planejamento estratégico. Revista Produção Online, v. 6, n. 1, Florianópolis, 2006. DOI: http://dx.doi.org/10.14488/1676-1901.v6i1.89

MILOSZ, M., MILOSZ, E. Critical success factors and barriers to implementation of knowledge management systems at Polish SMEs. Actual Problems of Economics, v.6, p.309–315, 2010.

MUNIZ Jr., J.; NAKANO, D. N., Gestão do Conhecimento em Sistemas Produtivos. In: OLIVEIRA, V. F.; CAVENAGHI, V.; Másculo F. S., (Org.). Tópicos Emergentes e Desafios Metodológicos em Engenharia de Produção: casos, experiência e proposições. 1. ed. Rio de Janeiro: ABEPRO, 2009, v. 2, p. 131-203.

PATIL, S. K., KANT, R. A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers. Expert Systems with Applications, v.41, n.2, p.679–693, 2014. DOI: http://dx.doi.org/10.1016/j.eswa.2013.07.093

PIRKKALAINEN, H., PAWLOWSKI, J. M. Global social knowledge management - Understanding barriers for global workers utilizing social software. Computers in Human Behavior, v.30, p.637–647, 2014. DOI: http://dx.doi.org/10.1016/j.chb.2013.07.041

RAS, E., MEMMEL, M., WEIBELZAHL, S. Integration of e-learning and knowledge management - Barriers, solutions and future issues. Professional Knowledge Management, v.3782, p.155–164, 2005.DOI: https://doi.org/10.1007/11590019_19

REIS, Z. C., MILAN, G. S. GC: um desafio a ser administrado. Revista Produção Online, v.9, n.1, p.73-94, 2009. DOI: http://dx.doi.org/10.14488/1676-1901.v9i1.200

RIEGE, A. Three-dozen Knowledge-Sharing Barriers Managers Must Be Consider. Journal of Knowledge Management, v.9, p.18-35, 2005. DOI: https://doi.org/10.1108/13673270510602746

RODRÍGUEZ-GÓMEZ, D., GAIRÍN, J. Unravelling knowledge creation and management in educational organizations: barriers and enablers. Knowledge Management Research & Practice, v.13, n.2, p.149–159, 2013. DOI: https://doi.org/10.1057/kmrp.2013.37

SHAHMORADI, L.et al. Knowledge Sharing as a Powerful Base for Management. The Health Care Manager, v.36, n.2, p.176–183, 2017. DOI: https://doi.org/10.1097/HCM.0000000000000150

STEFANOVITZ, J. P., SEIDO NAGANO, M. Aquisição e criação de conhecimento na indústria de alta tecnologia. Revista Produção Online, v.6. n. 1, 2007.

DOI: http://dx.doi.org/10.14488/1676-1901.v6i1.87

SZEZERBICKI, A. S.et al.. GC em equipes de alta performance: o caso do Clube Atlético Paranaense. Revista Produção Online, v.6, n.2, p.01-25, 2006.

DOI: http://dx.doi.org/10.14488/1676-1901.v6i2.287

SZULANSKI, G. Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strategic Management Journal, v. 17, p. 27-43, 1996.

DOI: https://doi:10.1002/smj.4250171105

THOBEN, K.-D., WEBER, F., WUNRAM, M., Barriers in Knowledge Management and Pragmatic Approaches. Studies in Informatics and Control, v 11, n.1, p. 7-15, 2002.

VALMOHAMMADI, G., GHASSEMI, A. Identification and prioritization of the barriers of knowledge management implementation using Fuzzy Analytical Network Process; a case study of the Iranian context Abstra. VINE Journal of Information and Knowledge Management Systems, 2016. DOI: https://doi.org/10.1108/VJIKMS-08-2015-0046

WUNRAM, M., FOSTER, G., MOTTAGHIAN, S. Deliverable D06 – Identification of Barriers. Result from the project CORMA - Practical Methods and Tools for Corporate Knowledge Management. Projekt Nr. IST-1999-12685. Unpublished. 2000.

HANWK, S., ZHEND, W., ZMUD, R.W., Overcoming Knowledge-Transfer Barriers in Infrastructure Management Outsourcing: Lessons from a Case Study. MIS Quarterly Executive, v.10, n.1, 2009.

Downloads

Published

2018-12-15

How to Cite

Bezerra, M. C. C., de Lima, R. T. D., Maciel, M. M. de F., & da Silva, R. M. (2018). Framework for determination ofbarriers to the management of knowledge. Revista Produção Online, 18(4), 1398–1421. https://doi.org/10.14488/1676-1901.v18i4.3007

Issue

Vol. 18 No. 4 (2018)

Section

Papers

License

The Journal reserves the right to make spelling and grammatical changes, aiming to keep a default language, respecting, however, the style of the authors.

The published work is responsibility of the (s) author (s), while the Revista Produção Online is only responsible for the evaluation of the paper. The Revista Produção Online is not responsible for any violations of Law No. 9.610 / 1998, the Copyright Act.

The journal allows the authors to keep the copyright of accepted articles, without restrictions


 
This work is licensed under a Creative Commons License .