Value chain modelling in the systems development center of the brazilian army
DOI:
https://doi.org/10.14488/1676-1901.v18i1.2727Keywords:
Knowledge Management. Value Chain. Military Organization. Business Processes. Modelling.Abstract
Knowledge management is based on the understanding of the relevant processes to the organizations. It is essential that the business processes are aligned with the organizational strategy and that the delivery of value by the activities that generate products and services is known. The value chain identifies these activities and organizes them according to their focus on value adding, management and support. The modeling of the value chain as a process of capture and organization of knowledge must be studied. This study proposes a value chain model for the Systems Development Center (CDS) of the Brazilian Army using a modeling methodology based on the discovery and analysis of the organization's processes. This proposal aims to provide input for the organization to coordinate and improve the use of its resources, ensuring an effective knowledge management through the understanding of its processes and the value adding flow that the model presents.Downloads
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