Service modularity: application in a telecommunications company
DOI:
https://doi.org/10.14488/1676-1901.v17i2.2616Keywords:
Modularity. Services. Quality Function Deployment.Abstract
The growing share of the service sector in the economy has been changing the way how companies manage and develop their services. This transformation drives companies through the development and application of methodologies and tools that contribute to the reduction of the operational effects of a wider range of services offered by the companies. One of the most referred strategies to face this challenge is the modularity applied to services. In this context, this paper proposes an application of a service modularity guide for the development of services in a telecommunication company. The proposed method was built through a literature review of service modularity methods for the development of both products and services. The proposed application seeks to fulfil a gap in the literature related to the adaptation of the modularity to the characteristics of the service to be developed. Among the results, this work also presents a guide to the application of modularity on the development of a company service, illustrating the potential of its application for service modularization.Downloads
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