Proposal of model to improve feedback on projects of hydraulic and sanitary building systems

Abstract

Technical assistance from construction companies to gather information regarding recurrent problems after real estate had been occupied, can serve as a source of learning for future projects. This is the introduction to a study which analysed the archives of a construction company from Ceará, Brazil, and showed the existence of significantly higher levels of repairs relating to ‘Sistemas Prediais Hidráulicos e Sanitários (SPHS)' (Hydraulic and Sanitary Building Systems) compared to other building systems. Later, after further observing the paperwork and performing interviews with three local construction companies, an analysis was made of the flow of information in the technical service sector of the construction companies and the communication of such to the offices of SPHS projects. It was found that information relating to these projects is not being fed back from other companies, although the designers would like to receive such feedback regarding the quality of their products. The study consequently showed that companies need greater management to be able to reuse the information coming from within the technical service sector, and a model containing a sequence of steps for creating draft guidelines on organised collection of data that sector was proposed.