Proposition of a new customer requirement management method for business analyses

Abstract

This article aims to propose a model that integrates and consolidates different models existing in the academic literature that describe the process of Requirements Management, aiming to obtain a broad vision considering all the details of the steps that should be managed. To obtain this result, five models, two in the software area, two in the products area and one business analysis area were reviewed. From the comparison of these models, through a content analysis, it have been obtained as a result an integrated model which includes five phases and 16 steps ensuring a better process performance regarding customer's needs. After obtaining the integrated model, it was used in a case study to evaluate its utility regarding diagnostic management performances requirements on companies. The most important contribution is a complete model that fill gaps in those ones that already exist and applicable to multiple sectors, not limited to the development of software and traditional product of this market.