Using the AHP for prioritization of TQM practices in pharmaceutical industry

Authors

  • Karla Silva Silveira Universidade Federal de Alfenas (UNIFAL-MG)
  • Suzana Eda Hikichi Universidade Federal de Alfenas (UNIFAL-MG) http://orcid.org/0000-0002-3409-4346
  • Eduardo Gomes Salgado Universidade Federal de Alfenas (UNIFAL-MG)

DOI:

https://doi.org/10.14488/1676-1901.v16i2.1978

Keywords:

Total Quality Management. Pharmaceutical Industry. Hierarchy Process. Quality practices. AHP

Abstract

The Total Quality Management (TQM) consists in a management strategy, which requires the involvement and the commitment of the whole organization, in the continuous improvement of products and processes focusing on customer satisfaction. This paper highlighted the importance of prioritizing certain Total Quality Management practices at pharmaceutical industry, assisting in its implementation. The AHP (Analytic Hierarchy Process) multicriteria method was used, which has as its function structure the practices of TQM hierarchical form. So were evaluated 17 TQM practices, divided into three categories (strategic, tactical and operational). The results suggested the Strategic Management was the most important factor, followed by tactical and operational factors. The present work achieved its goal of helping managers in the pharmaceutical industry to be guided effectively to get better performance of TQM practices and achieve the desired objectives.

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Published

2016-06-15

How to Cite

Silveira, K. S., Hikichi, S. E., & Salgado, E. G. (2016). Using the AHP for prioritization of TQM practices in pharmaceutical industry. Revista Produção Online, 16(2), 524–549. https://doi.org/10.14488/1676-1901.v16i2.1978

Issue

Vol. 16 No. 2 (2016)

Section

Papers

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