Process management in supply chains: a case study in a company of textile industry of the agreste of Pernambuco

Abstract

The supply chain (SC) integrates the process management of the target enterprise, providing a connection with their clients, suppliers and within itself. This type of management is dynamic and it covers the business processes that involve since the final consumer to the primary suppliers which provide products, services and information that generate value to the consumers and stakeholders. Given the importance of the integration of these processes on a SC, this paper’s objective is to elaborate a diagnosis to evaluate, and propose improvements relating to processes Management throughout the Supply Chain Management (SCM) based on the model by Lambert et al. (1998) as well as through a SWOT analysis.  The present research has utilized a qualitative approach, adjusted to exploratory adapted to a case study applied on a company of the textile industry located on the wasteland region of Pernambuco state, and was conducted through personal interviews by the means of an elaborate questionnaire. The results show that there is a lack of process management models, which is a compromising factor to the efficiency of the processes involved on the SCM, as well as also show the need of formalization of the key-processes on the supply line.