A practical application of knowledge management and simulation in solving com-plex enterprise problems

Authors

  • Antonio Carlos Zambon Faculdade de Tecnologia-UNICAMP
  • Gisele Busichia Baioco Faculdade de Tecnologia-UNICAMP
  • Cristiano Chiste Faculdade de Ciências Aplicadas- UNICAMP
  • Dildre Georgiana Vasques Faculdade de Tecnologia-UNICAMP

DOI:

https://doi.org/10.14488/1676-1901.v16i2.1799

Keywords:

Decision-making. Knowledge Management. Modeling Complex Systems. Extended Conceptual Maps. System Dynamics.

Abstract

This paper presents a case study in a small enterprise in the industrial machinery and equipment sector. This enterprise showed problems related to inability to deliver orders placed by its customers within the agreed time, in addition to disagreements between its managers related to management methods. In order to analyze and solve these problems, situated on the border between structured and unstructured problems, we initially modeled manager's knowledge through extended concept diagrams supported by a cognitive process. Then, we simulated the obtained model using System Dynamics. The obtained model promoted group learning and supported service delivery strategies through simulation. Modeling and simulation triggered managerial behavior changes improving organizational climate. These behavioral changes also solved the delivery problem.

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Author Biography

Cristiano Chiste, Faculdade de Ciências Aplicadas- UNICAMP

Agente Local de Inovação no SEBRAE-SP e membro do Grupo de Pesquisa de Engenharia da Informação e Conhecimento (GEICon).

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Published

2016-06-15

How to Cite

Zambon, A. C., Baioco, G. B., Chiste, C., & Vasques, D. G. (2016). A practical application of knowledge management and simulation in solving com-plex enterprise problems. Revista Produção Online, 16(2), 408–440. https://doi.org/10.14488/1676-1901.v16i2.1799

Issue

Vol. 16 No. 2 (2016)

Section

Papers

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