Scrum application in service: analysis on an aircraft manufacturer

Abstract

This article analyzes the application of Scrum approach in a test service area in aircraft. It is a qualitative study conducted at the largest aircraft manufacturer in Brazil. Scrum is widely used for software project management in several segments, but its features allow the use in project management in general applications, both development of products and services. This paper contributes to analyze the application for services and illustrates the Scrum use for managers. It explains the establishment, maturation, obstacles encountered and results achieved with the Scrum. The sector analyzed is the Hydro-Testing Systems and Controls Flight, responsible for performing system testing in laboratories composed of real parts and simulating systems of aircraft parts. Descriptive data were obtained through direct and interactive contact with the target situation. We sought information with the team members of testing using a questionnaire as a research tool. The application of agile approach Scrum in project management has brought good results for this testing area, subsequently for the related divisions and organization goals. It reached a better organization of management and staff, greater processing efficiency and completion targets were achieved close to that predicted. Scrum has brought transparency, since invested in increased visibility of the significant aspects of the process for all those listed. It assisted the inspections and monitoring results, propelling the guiding the process toward the goal and detecting undesirable variations and obstacles during the test campaign.