Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS

Authors

  • Eduardo Magalhães Calvilho UNISINOS
  • Miguel Afonso Sellitto Universidade do Vale do Rio dos Sinos - São Leopoldo, RS
  • Anelise Faleiro Welter UNISINOS
  • Giancarlo Medeiros Pereira UNISINOS
  • Miriam Borchardt UNISINOS

DOI:

https://doi.org/10.14488/1676-1901.v14i3.1581

Keywords:

Product-Service System. Product Life Cycle. Servitization. Produtization.

Abstract

This article aims at analyzing the service operations that a manufacturer of equipment for the oil industry now offers together with their products, in order to maintain its position in a market in which technology is a competitive criterion. The research method is the case study. The integration between product and associated services is well suited described by PSS: Product-Service Systems. The research techniques were: analysis of industry-specific documents, semi-structured interviews, and non-participant observation in plant. Thirteen services which the manufacturer offers, associated with the product, gas turbines, where studied. The services were detailed and contextualized in industry and compared with theoretical elements found in the literature on PSS. Most services are based on the product and are offered as aftermarket activities. The study also describes expected economic and environmental gains.

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Author Biographies

Eduardo Magalhães Calvilho, UNISINOS

Mestre em Engenharia de Produção e Sistemas, PPGEPS UNISINOS

Miguel Afonso Sellitto, Universidade do Vale do Rio dos Sinos - São Leopoldo, RS

Currículo Lattes

Anelise Faleiro Welter, UNISINOS

Mestre em Engenharia de Produção e Sistemas, PPGEPS UNISINOS

Giancarlo Medeiros Pereira, UNISINOS

Professor e pesquisador do PPGEPS - UNISINOS

Miriam Borchardt, UNISINOS

Professora e pesquisadora do PPGEPS - UNISINOS

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Published

2014-08-18

How to Cite

Calvilho, E. M., Sellitto, M. A., Welter, A. F., Pereira, G. M., & Borchardt, M. (2014). Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS. Revista Produção Online, 14(3), 972–996. https://doi.org/10.14488/1676-1901.v14i3.1581

Issue

Vol. 14 No. 3 (2014)

Section

Papers

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