<b>Expectation of success for the PNQ</b>

Authors

  • Luciano Dagostin Bilessimo
  • Luiz Carlos de Cerao Cavaler
  • Simone Meister Sommer

DOI:

https://doi.org/10.14488/1676-1901.v8i2.123

Abstract

This work searchs to develop an instrument to diagnosis the expectation of success of the small Brazilian company. Approach PNQ (Prêmio Nacional da Qualidade) is used as reference. First, a questionnaire was created, with simple and current language for the partner-controlling, that generate a punctuation in the end of the application, facilitating the identification of strong points and chances of improvement for the company in question. A applicatory one for this questionnaire elaborated From the application of the considered model was developed previously, the owner of small busines has a diagnosis of its management, serving of base for its strategical planning, route the continuous improvement. Key-words: PNQ, Smal Busines, Diagnosis.

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Published

2008-07-16

How to Cite

Bilessimo, L. D., Cavaler, L. C. de C., & Sommer, S. M. (2008). <b>Expectation of success for the PNQ</b>. Revista Produção Online, 8(2). https://doi.org/10.14488/1676-1901.v8i2.123

Issue

Vol. 8 No. 2 (2008)

Section

Papers

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