Evaluation of the information quality in a company of metal-mechanical industry
DOI:
https://doi.org/10.14488/1676-1901.v12i4.1012Keywords:
Perspective of Quality. Quality Attributes. Information Quality. Problem Solving. Assessment Instrument.Abstract
This paper presents the application of an instrument for assessing the quality of information based on attributes such as accuracy, reliability, performance, among others. This instrument was applied in order to evaluate and identify ineffective information in a specific scenario of an engineering company in the metal-mechanic sector from the point of view of users of technical information. The case study aimed to demonstrate the applicability and functionality of the assessment instrument, the interest of people in evaluating their information and, finally, evaluate the scope of their results. The result of this evaluation allowed the company researched a plan of action to correct problems in its processes and identified inaccuracies in the information, indicating that the problem was solved by the method of problem solving.
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