Barbalho, S.C.M., Nitzsche, M.C.M. and Dantas, A.S. 2017. Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university. Revista Produção Online. 17, 2 (Jun. 2017), 406–439. DOI:https://doi.org/10.14488/1676-1901.v17i2.2314.