Re-insourcing das atividades logísticas: estudo de casos múltiplos em centros de distribuição de peças de reposição

Agnaldo José Martins, Alexandre Tadeu Simon, Renan Stenico Campos

Resumo


A fim de reduzir o tempo de entrega, otimizar o uso da frota, agilizar os fluxos logísticos e oferecer serviços especializados, as empresas atribuem à terceiros o gerenciamento de suas atividades logísticas. No entanto, a experiência da terceirização para algumas empresas parece não ter surtido o efeito desejado. Em algumas situações, tem-se observado uma tendência de reversão na decisão de terceirizar as atividades logísticas, processo esse denominado re-insourcing. Embora o re-insourcing esteja sendo realizado, ainda não são totalmente claras as razões que motivam essa mudança estratégica nas organizações. Este trabalho tem como objetivo identificar as razões que levam as organizações a interromperem a terceirização das atividades logísticas e realizar o re-insourcing. Para tanto, um estudo de casos múltiplos foi conduzido em uma montadora de veículos comerciais e em uma montadora de tratores para agricultura e construção civil. O resultado deste estudo indicou que o principal fator motivador para a realização do re-insourcing foi o baixo desempenho apresentado pelos operadores logísticos, causado pela alta rotatividade da mão de obra terceirizada, baixa produtividade e nível de qualidade dos serviços prestados abaixo do esperado.

Palavras-chave


Logística; Terceirização; Re-insourcing; Operador logístico; Estudo de casos múltiplos

Texto completo:

PDF ♪ÁUDIO♪

Referências


AGUEZZOUL A. Third-party logistics selection problem: A literature review on criteria and methods. Omega, v. 49, p. 69-78, 2014. https://doi.org/10.1016/j.omega.2014.05.009

BANZATO, E. Tecnologia de informação aplicada à logística. IMAM, São Paulo, Brasil. 2005.

BARTHÉLEMY J. The seven deadly sins of outsourcing. Academy of Management Executive, v. 17, n. 2, p. 87-98, 2003. https://doi.org/10.5465/ame.2003.10025203

BHATTACHARYA, A.; SINGH, P. J.; NAND, A. A. Antecedents of buyer opportunistic behavior in outsourcing relationships. International Journal of Production Economics, v. 166, p. 258-268, 2015.

BOWERSOX, D.; CLOSS, D. J. Logística empresarial: o processo de integração da cadeia de suprimento. Logística empresarial: o processo de integração da cadeia de suprimento. 2010.

CABRAL, S.; QUELIN, B.; MAIA, W. Outsourcing Failure and Reintegration: The Influence of Contractual and External Factors. Long Range Planning, v. 47, n. 6, p. 365-378, 2014. https://doi.org/10.1016/j.lrp.2013.08.005

CONTRACTOR, F.J.; KUMAR, V.; KUNDU, S.; PEDERSEN, T. Global Outsourcing and Offshoring: an integrated approach to theory and corporate strategy. Cambridge University Press, 2011.

DAS, T. K.; TENG, B. S. Risk types and inter-firm alliance structures. Journal of management studies, v. 33, n. 6, p. 827-843, 1996. https://doi.org/10.1111/j.1467-6486.1996.tb00174.x

DELERUE, H. Relational risks perception in European biotechnology alliances: the effect of contextual factors. European Management Journal, v. 22, n. 5, p. 546-556, 2004. https://doi.org/10.1016/j.emj.2004.09.012

DRAUZ R. Re-insourcing as a manufacturing-strategic option during a crisis—Cases from the automobile industry. Journal of Business Research, v. 67, n. 3, p. 346-353, 2014. https://doi.org/10.1016/j.jbusres.2013.01.004

EJODAME, K.; OSHRI, I. Understanding knowledge re-integration in backsourcing. Journal of Information Technology, p. 1-15, 2017.

FREYTAG, P. V.; CLARKE, A. H.; MAJBRITT, R. E. Reconsidering outsourcing solutions. European Management Journal, v. 30, n. 2, p. 99-110, 2012. https://doi.org/10.1016/j.emj.2011.11.002

GIRI, B. C.; SARKER, B. R. Improving performance by coordinating a supply chain with third party logistics outsourcing under production disruption. Computers & Industrial Engineering, v. 103, p. 168-177, 2017. https://doi.org/10.1016/j.cie.2016.11.022

HEATON, J. The benefits of “insourcing”. Solid State Technology, v. 47, n. 8, p. 96-94, 2004.

HONG, J.; CHIN, A. T. H.; LIU, B. Logistics outsourcing by manufacturers in China: a survey of the industry. Transportation Journal, v. 43, p. 17-25, 2004.

HSIAO, H. I. A; KEMPB, R. G. M.; VORST, J. G. A. J. V.; OMTA, S. W. F. A classification of logistic outsourcing levels and their impact on service performance: Evidence from the food processing industry. International Journal of Production Economics, v. 124, n. 1, p. 75-86, 2010. https://doi.org/10.1016/j.ijpe.2009.09.010

HWANG, B.N.; CHEN, T. T.; LIN, J. T. 3PL selection criteria in integrated circuit manufacturing industry in Taiwan. Supply Chain Management: An International Journal, v. 21, n. 1, p. 103-124, 2016. https://doi.org/10.1108/SCM-03-2014-0089

KIM, S. H.; HUARNG, K. H. Winning strategies for innovation and high-technology products management. Journal of Business Research, v. 64, n. 11, p. 1147-1150, 2011. https://doi.org/10.1016/j.jbusres.2011.06.013

KROES J. R.; GHOSH, S. Outsourcing congruence with competitive priorities: Impact on supply chain and firm performance. Journal of Operations Management, v. 28, n. 2, p. 124-143, 2010. https://doi.org/10.1016/j.jom.2009.09.004

KUMAR, R.; SINGH, H.; DUREJA, J. S. An approach to analyze logistic outsourcing problem in medium-scale organization by CFPR and VIKOR. Journal of Manufacturing Technology Management, v. 23, n. 7, p. 885-898, 2012. https://doi.org/10.1108/17410381211267718

LAW, F. Breaking the outsourcing path: Backsourcing process and outsourcing lock-in. European Management Journal, 2017. http://dx.doi.org/10.1016/j.emj.2017.05.004

LIM, W. S.; TAN, S. J. Outsourcing suppliers as downstream competitors: Biting the hand that feeds. European Journal of Operational Research, v. 203, n. 2, p. 360-369, 2010. https://doi.org/10.1016/j.ejor.2009.08.006

LYNCH, C. F. Logistics outsourcing: a management guide, 2nd Edition, CFL Publishing. 2000.

MATZLER, K.; ABFALTER, D. E.; MOORADIAN, T.A.; BAILOM, F. Corporate culture as an antecedent of successful exploration and exploitation. International Journal of Innovation Management, v. 17, n. 05, p. 1350025, 2013. https://doi.org/10.1142/S1363919613500254

NGWENYAMA, O. K.; BRYSON, N. Making the information systems outsourcing decision: A transaction cost approach to analyzing outsourcing decision problems. European Journal of Operational Research, v. 115, n. 2, p. 351-367, 1999.

ÖDLING, C.; TÄFVANDER, J. Insourcing after outsourcing: a study of the opportunities and challenges in the insourcing process. Degree Project. Umeå School of Business and Economics, 2017.

PARELLADA, F. S.; SORIANO, D. R.; HUARNG, K. H. An overview of the service industries' future (priorities: linking past and future). The Service Industries Journal, v. 31, n. 1, p. 1-6, 2011.https://doi.org/10.1080/02642069.2010.485197

QUEIROZ, C. A. R. S. Manual de Terceirização. São Paulo: STS Publicações e Serviços Ltda., 1998.

RAASSENS, N.; WUYTS, S.; GEYSKENS, I. The market valuation of outsourcing new product development. Journal of Marketing Research, v. 49, n. 5, p. 682-695, 2012. https://doi.org/10.1509/jmr.09.0317

RAZZAQUE, M. A.; SHENG, C. C. Outsourcing of logistics functions: a literature survey. International Journal of Physical Distribution & Logistics Management, v. 28, n. 2, p. 89-107, 1998. https://doi.org/10.1108/09600039810221667

RUNESON, P.; HÖST, M. Guidelines for conducting and reporting case study research in software engineering. Empirical software engineering, v. 14, n. 2, p. 131, 2009.

SADER, A. T. Terceirização logística – visões do contratante e contratado. Dissertação (MPA) - Escola de Administração de Empresas de São Paulo – FGV, São Paulo. 143 f. 2007.

SOLS, A.; NOWICK, D.; VERMA, D. Defining the fundamental framework of an effective performance-based logistics (PBL) contract. Engineering Management Journal, v. 19, n. 2, p. 40-50, 2007. https://doi.org/10.1080/10429247.2007.11431730

STOCK, J. R.; LAMBERT, D. M. Strategic logistics management. McGraw-Hill Education. 2001.

TSAI, M. C.; LAI, K. H.; LLOYD, A. E.; LIN, H. J. The dark side of logistics outsourcing – Unraveling the potential risks leading to failed relationships. Transportation Research Part E: Logistics and Transportation Review, v. 48, n. 1, p. 178-189, 2012. https://doi.org/10.1016/j.tre.2011.07.003

WILLENWEBER, K.; JAHNER, S.; KRCMAR, H. Relational risk mitigation: the relationship approach to mitigating risks in business process outsourcing. HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES. Proceedings of the 41st Annual. IEEE, p. 438-448, 2008.

WONG, S. F.; JAYA, P. Drivers of IT backsourcing decision. Communications of the IBIMA, v. 2, n. 14, p. 102-108, 2008.

WU, Q.; Mu Y.; FEN, Y. Coordinating contracts for fresh product outsourcing logistics channels with power structures. International Journal of Production Economics, v. 160, p. 94-105, 2015. https://doi.org/10.1016/j.ijpe.2014.10.007

YIN, R. K. Estudo de Caso - Planejamento e Métodos. Bookman editora, 2015.

ZHU, W.; NG, S. C.; WANG, Z.; ZHAO, X. The role of outsourcing management process in improving the effectiveness of logistics outsourcing. International Journal of Production Economics, v. 188, p. 29-40, 2017. https://doi.org/10.1016/j.ijpe.2017.03.004




DOI: https://doi.org/10.14488/1676-1901.v20i1.3681

Métricas do artigo

Carregando Métricas ...

Metrics powered by PLOS ALM


R. Eletr. de Eng. de Produção e Correlatas - ISSN 1676-1901 Creative Commons License
Esta obra está licenciada sob uma Licença Creative Commons. © 2002 / Todos os direitos reservados Associação Brasileira de Engenharia de Produção (ABEPRO) Universidade Federal de Santa Catarina (UFSC).                           Contato: producaoonline@gmail.com